Sharath Chandra Gavini

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Sharath Chandra Gavini

@sharathgavini

ABOUT ME

I am a highly adaptable, quick learner with over 6 years of experience, always eager to take on challenges. I firmly believe in “Hard work beats talent when talent doesn’t work hard” and “When better is possible, good is not enough”. My core values include integrity, a thirst for knowledge, and unwavering commitment. I am passionate about engineering and my expertise lies in developing multilingual and multi-modal chatbots using Oracle Digital Assistant and Amazon Lex, underpinned by strong analytical and reasoning skills. I worked for Costco Retail, Spirit Airlines, Sirius XM, Queensland University of Technology, University of Adelaide and others.

I have successfully developed and delivered chatbots for multiple channels including Apple Business Chat, Google Business Messenger, Slack, Facebook and web. Providing solutions to complex customer problems is what I enjoy doing the most.

In my free time, I like to dance, cycle and click pictures of my cute little toddler. I also enjoy listening to music.

EXPERIENCE

December 2021 - Present

Senior Product Manager, Oracle Digital Assistant

Oracle

  • Key member of the Center of Excellence team, specializing in complex chatbot design and development within tight timelines.
  • Successfully designed and developed 4 modules of the Oracle Clinical Digital Assistant which is going to be a game changer in the healthcare industry.
  • Developed a plotter tool for visualizing user utterances, contributing significantly to the enhancement of intent training.
  • Developing solutions with best practices in programming, consistently adhering to these standards as our foremost responsibility.
  • Attained proficiency in Node.js, Typescript, and Python, showcasing expertise in a diverse range of programming languages.
  • Working closely with Conversation Designers, Product Managers, and other Developers in improving user experience.

February 2021 - December 2021

Solutions Engineer - Conversational AI

LivePerson via Digit88 Technologies Private Limited

  • Rapidly acquired expertise on the LivePerson platform.
  • Contributed to the development of multiple chatbots, emphasizing reusable and minimalist components for enhanced development and user experiences.
  • Led bot development efforts for a bank in Australia.
  • Proficiently worked with various REST APIs and webviews, even taking on webview integration when no prior team experience existed.
  • Created a personal server and simulated the entire flow during the absence of client APIs.
  • Revamped existing bots and custom code to align with the latest standards and enhance code readability.
  • Pioneered automated testing by building a comprehensive framework from scratch using Protractor.
  • Utilized Google Sheets to facilitate data retrieval, making the framework accessible to individuals without technical backgrounds.
  • Integrated the framework with Jenkins and Slack for test scheduling and result notifications.
  • Generated detailed HTML reports with screenshots for deeper insights.
  • Received recognition and appreciation from the CEO of Digit88 and the VP, AI of LivePerson for this groundbreaking work.
  • The v1 of the framework is now available for use across LivePerson teams.

November 2017 - February 2021

Engineer Grade II

Rubicon Red Software India Private Limited

I started my career with Rubicon Red as an Associate Engineer Grade I and I took multiple promotions during my tenure. Here are my notable contributions:

  • Successfully migrated ODA chatbot to AWS Lex, optimizing user interactions and engineering an innovative intent routing framework.
  • Programmed a precise ATAR calculation algorithm.
  • Delivered efficient Springboot applications, optimizing data parsing and earning recognition for performance with no prior knowledge. This had also brought me great recognition and a double promotion.
  • Established a feedback system for continuous improvement and evaluation of the business goals.
  • Orchestrated seamless multi-channel chatbot integration, earning client recognition and receiving multiple awards, including “Oracle Innovation Award – Chatbot” and “iTnews Benchmark” awards.
  • Introduced rapid on-demand agent handoff for improved user assistance.
  • Streamlined user support with dynamic agent handoff and efficient data management.
  • Managed end-to-end deployment procedures and container health.
  • Reduced support call volume through QnA, complex entities, and a sophisticated course search engine.
  • Leveraged analytics integration, custom dashboard development, and tailored integrations for data-driven insights.
  • Designed and implemented reusable components for enhanced efficiency.

EDUCATION

2021 - 2025 (Expected)

Bachelor of Technology in Computer Science and Engineering with Specialization in Cybersecurity

Institute of Aeronautical Engineering

SKILLS

Conversational AI

Expert

Oracle Digital Assistant

Magician

Node JS

Intermediate

MySQL

Working Proficiency

Typescript

Intermediate

AWS Lex

Expert

LivePerson Conversational Cloud

Expert

AWARDS

FY 19 Q3

Values Award

Rubicon Red

The Rubicon Red Values Award is presented quarterly to an employee who exemplifies unwavering dedication to and alignment with the organization’s core values. I take great pride in being the recipient of this honor, especially considering the numerous nominations, for my sole responsibility in conceiving, creating, and successfully delivering a conversational AI project.

Certifications

June 2023

Oracle Cloud Infrastructure 2023 Certified Digital Assistant Professional

Oracle

March 2022

Node (Basic) Certificate

HackerRank

December 2020

CutShort Certified Javascript - Advanced

CutShort